Archive for the 'user experience' Category

27
Mar

Brand Or User Experience?

I’ve been pondering an interesting question today. In designing a new application which displays the status of an item in three states; ‘available’, ‘unavailable’ or ‘mine’, I’ve had to think of which colours to use to indicate the state.

The team here are divided. 1/2 think that as the application needs to convey a number of states to the user, the choice of colour needs help the user build a mental model. There people are leaning towards the green is available, yellow is mine and grey is unavailable. The other 1/2 are in favour of using the brand colours (pink and blue) to convey available/unavailable. All agree that grey is a good colour for unavailable.

My preference is for the yellow/green approach but I’m certainly no marketer.

What do you think? Is there a reason why you would favour one approach over the other?

28
Sep

6 Reasons Why I am Over Facebook

Facebook was a bit of fun for a while. I resisted joining for a long time and then joined, primarily to check out what all of the fuss was about and to research the platform. I quickly built a network of friends (some who I see in the real world and some I haven’t seen for ages. 2 months later, I’m REALLY over it. Heres 6 reasons why:

  1. Relationships aren’t so simple
  2. I have a bunch of relationships with people I deal with, am friends with, live with, see rarely etc.. Each of those relationships has its own dynamic and no 2 relationships are the same. Facebook over simplifies the whole relationship dynamic, meaning that everyone who you are connected with is of equal importance. Sure, there are some simple algorithm governing what goes into your news feed, but generally, the people who’s news fills my feed aren’t the people who I would prefer to fill my feed. I have actually adjusted my Newsfeed Preferences to receive less news about some people, but I still receive a heap of news about them.

  3. Too much SPAM
  4. I hate the fact that I have to wade through a sea of crap each time I review my inbox or notifications. Zombie invites, Jedi invites, Pirates invites etc. I couldn’t care less about some stupid game that someone in my network thought might be cool and was peompted by the application to SPAM everyone within coo wee!

    All of a sudden application developers (read new age SPAMmers) are able to abuse people’s networks by virally sending out invitations to people’s friends en masse.

  5. I don’t want to install an application just to read a message
  6. Those emails telling me that someone has written on my X Wall, when I don’t even have the X Wall application installed. Install application, read some message that is crap and not solely written to me. Uninstall application, untill the next time someone else does the same thing.

  7. Sponsored ads in Newsfeed
  8. It’s my news feed. Not an ad feed!

  9. IS
  10. Why does the status update have to start with IS. Why can’t I say Rob hates five things about Facebook instead of Rob is hating 5 things about facebook!

  11. All those people
  12. How many contacts can you say you’ll actually stay in contact with? It’s great to see and hear from people you haven’t seen for ages, but generally, after the initial “Hi, how’s it? what’s been happening for the past 10 years? you married? got kids? oh how cool!” kinda stuff, those people will sit in your friends list, neglected. No way to piff someone without upsetting them. It all becomes too noisy, very quickly.

I’ve started a Facebook group about being over Facebook. Will people join or will they get over it first?

10
Aug

When Users Matter

I recently attended a great course - Designing With Users - at Hiser. While the majority of the concepts covered in the course were not new to me, the way that Hiser work them into a process for bottom up requirements gathering was fantastic. From user interviews/site visits, through affinity diagramming, collaborative design and ultimately user testing, you could really get a sense that the process ensures the end product is in line with both business and user needs.

Having just completed a project with Hiser, I was very impressed with their process, methodology, professionalism and documentation. Although we haven’t yet developed the product they assisted us with, you get the feeling that it will be well received by users and will have a positive impact on the business. The research and collaborative design process has ironed out issues with the interface and further testing closer to launch should ensure that the product is fit for purpose and well received.

Contrasting this approach with Facebook’s mini-feed mini-disaster it is clear to me that there is a point in every business (especially a Web 2.0 startup) where what has always worked suddenly fails. It is not possible or necessary for a startup to invest as much in research and UCD as a larger business with established clients. The mantra of the 2.0 startup has been “Deploy, test, refine”. But, what is the catalyst that changes that? In Facebook’s case it was the revolting (as in up in arms, not disgusting) users who were very rapidly very many.

It’s not surprising at all that Facebook’s designers were out of touch with who their users were and what they wanted. In the incredibly rapid growth do you think anyone at Facebook had the time or inclination to slow things down by doing some formal user profiling or research. Facebook has been all about geting it out. Fast!

What this case highlights is that at some stage, the users suddenly matter a whole lot more than they previously did. I doubt that there will be any long term damage to the Facebook brand as a result of this, but I’ll bet that they have started to think a lot more deeply about the implications of their deployments and will be more rigorous in their research and testing with users.

30
Jul

It’s Not the Fold That Matters. It’s What You Do With It

Some great research on user scrolling behaviour breaks down the age old (well, since 1994) necessity to squeeze everyting important ‘above the fold’. The research makes sense but as I’ve learned, not everything that makes sense is accepted by business people when they demand their content appears ‘above the fold’.

Content and structure are still vitally important, but with well segmented (chunked) content and a design that supports scanning, I have finally found some research that will help reduce the need to “get it above the fold”.

26
Apr

Argh!!! Big Brother!

It’s that time of year again. Big Brother has just started its 7th season in Australia and I’m sick of it. What started as an interesting experiment in social interaction has degraded into a mindless presentation of half naked bogans.

The show takes over Channel 10 for a few months a year and is cross promoted more than formula 1 and brothels.

I’ve decided that it’s not good enough to not watch the show. Channel 10 need to see that providing such a poor user experience to those viewers who don’t care about Big Brother is costing them viewers.

I have started a fun little site - Boycott 10 - which encourages people to boycott the network for the duration of the show.

Please help the cause by spreading the word.

20
Apr

The Age of User Experience

Been a long time between posts. I suppose that’s what happens when you have 2 kids birthdays, renovation plans and project crunch time! But, I’m back - for now!

I attended a session run by Shane Morris at Microsoft on Wednesday titled “The Age of User Experience“.

The first half of the presentation was a good session by Shane and Stamford Interactive. Concise, to the point and engaging. Very well done.

The second half was a shameless plug of the Expression Suite and a demonstration of Expression Web and Blend. From what I gathered, Microsoft are trying to convince the interface/interaction designers that they can use products like Expression Web and Blend as a replacement from traditional documentation. I like the thinking but can’t get past the fact that designers generally don’t know or care about XML, (X)HTML, CSS, Data Binding or scripting. Further, although Expression Web apparently produces standards based code, the demonstration I saw showed me that without knowledge of CSS we will end up replacing tag soup with class soup. Every style was applied as a class, there was no mention of semantics or document structure.

I won’t go into details as I don’t want to flame anyone but the Expression Web demonstration was terrible. Shane did pull it together for the Blend demo and while I liked and understood it all , I think I was in the minority as most of the attendees didn’t have the development background that I have.

Although I won a copy of Expression Web for asking the best question (along the lines of my points above), I think the best point was made by another attendee who worried that giving designers the power to become ‘micro coders’ is very dangerous. If you know a little bit about a subject, you are likely to do a bad job. Designers hat the fact that everyone thinks they are a design expert. Imagine the effect of making everyone an HTML/CSS expert. I can picture the IT team taking over the files created by the designers and throwing their arms up at the state of the code produced by the WYSIWYG Expression Web interface.

Communication between designers and developers is the key to success here, not trying to make designers developers and vice versa. I’d love to see Microsoft tackling the documentation issue and building innovative tools that supported stronger inter-team communication, rather than trying to play catch up with Adobe. How about some sort of tool that would allow us to provide better design documentation. Could it plug into VSTS? Have tabs for screenshot, interactions, exceptions/errors, etc etc… The key is supporting people’s current methods and providing tools to enhance the experience, rather than trying to make people do things they are not trained to do.

Shane drilled the point “Same data, differentiated experience”. I’d like to see “Same methods, differentiated development experience” come out of Microsoft.

27
Mar

Death Threats Against Kathy Sierra

Kathy Sierra, the author of the brilliant user experience blog, Creating Passionate Users, has had her life thrown into turmoil by some vicious comments and posts circulating the blogosphere.

That a life can be ruined by a few people with evil in their hearts is shocking. Surely those accused - I think Kathy does a pretty good job at pointing the finger at those she assumes are responsible - are in a position to know that they can easily be found. Hey, If the RIAA can find you then surely the authorities will be able to locate those responsible for the comments.

I look forward to them being brought to justice and Kathy returning to her life.

16
Mar

The 100% Easy-2-Read Standard

A great little post on the Information Architects Japan site highlighting some basic but necessary typographic rules of thumb. Many of which I have not implemented on this blog (yet).

05
Mar

A Criminal Web Page

MyHell

I think this page is more of a criminal web page than a web page about a criminal.

I get angry every time I go to MySpace. Thing is, I just don’t get it! I don’t understand how a site that breaks just about every researched, well understood and documented usability/user experience rule or principle can be one of the most popular and successful properties on the internet. It would have been OK in 1998 but it looks like that is where it is trapped and will stay forever as long as people keep using it like they do!

I ‘get’ user generated. I heart user generated. I think user generated is what the internet is all about. But, I don’t get MySpace!

The page in question, as I’m sure you’ve gathered, was created by the Arkansas Police Department as an attempt to raise public awareness of a wanted armed robber. It seems like a good idea and I’m really impressed with the constabulary embracing the internet and being open to trying new things.

What pisses me off most is the fact that my entire office jumped up and came to my desk when my computer was hijacked by the Citizens on Patrol music that started playing on page load. Further, take a look at the page! Even the MySpace navigation has been made illegible by the greenback background. How can MySpace allow their own navigation style to be hijacked by the user?

So, I guess I really don’t see how the social attraction of MySpace can remain with such poor usability, usefulness, readability and desirability

At a time when my team is busy defining a user experience strategy, I have to ask myself, why do we bother?

28
Feb

OpenID. Why it Will Work.

OpenID will succeed.

Where Microsoft failed, the open source, non profit OpenID will work. It will work because people are sick and tired of trying to manage multiple log-ins across all of the sites that they visit, there is no company at the centre for people to get nervous about handing their information over to and in these highly competitive times, where the user is king, websites are falling over themselves to make the user experience better than their competitors.

In every verticle we will see one player jump on board in order to offer a better experience and we will then see every competitor jump on board, not to be outdone.

I give it 18 months. By the end of 2008 I believe we will see 80% of the most popular websites supporting OpenID.




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