Archive for the 'interaction' Category

27
Mar

Brand Or User Experience?

I’ve been pondering an interesting question today. In designing a new application which displays the status of an item in three states; ‘available’, ‘unavailable’ or ‘mine’, I’ve had to think of which colours to use to indicate the state.

The team here are divided. 1/2 think that as the application needs to convey a number of states to the user, the choice of colour needs help the user build a mental model. There people are leaning towards the green is available, yellow is mine and grey is unavailable. The other 1/2 are in favour of using the brand colours (pink and blue) to convey available/unavailable. All agree that grey is a good colour for unavailable.

My preference is for the yellow/green approach but I’m certainly no marketer.

What do you think? Is there a reason why you would favour one approach over the other?

10
Aug

When Users Matter

I recently attended a great course - Designing With Users - at Hiser. While the majority of the concepts covered in the course were not new to me, the way that Hiser work them into a process for bottom up requirements gathering was fantastic. From user interviews/site visits, through affinity diagramming, collaborative design and ultimately user testing, you could really get a sense that the process ensures the end product is in line with both business and user needs.

Having just completed a project with Hiser, I was very impressed with their process, methodology, professionalism and documentation. Although we haven’t yet developed the product they assisted us with, you get the feeling that it will be well received by users and will have a positive impact on the business. The research and collaborative design process has ironed out issues with the interface and further testing closer to launch should ensure that the product is fit for purpose and well received.

Contrasting this approach with Facebook’s mini-feed mini-disaster it is clear to me that there is a point in every business (especially a Web 2.0 startup) where what has always worked suddenly fails. It is not possible or necessary for a startup to invest as much in research and UCD as a larger business with established clients. The mantra of the 2.0 startup has been “Deploy, test, refine”. But, what is the catalyst that changes that? In Facebook’s case it was the revolting (as in up in arms, not disgusting) users who were very rapidly very many.

It’s not surprising at all that Facebook’s designers were out of touch with who their users were and what they wanted. In the incredibly rapid growth do you think anyone at Facebook had the time or inclination to slow things down by doing some formal user profiling or research. Facebook has been all about geting it out. Fast!

What this case highlights is that at some stage, the users suddenly matter a whole lot more than they previously did. I doubt that there will be any long term damage to the Facebook brand as a result of this, but I’ll bet that they have started to think a lot more deeply about the implications of their deployments and will be more rigorous in their research and testing with users.

30
Jul

It’s Not the Fold That Matters. It’s What You Do With It

Some great research on user scrolling behaviour breaks down the age old (well, since 1994) necessity to squeeze everyting important ‘above the fold’. The research makes sense but as I’ve learned, not everything that makes sense is accepted by business people when they demand their content appears ‘above the fold’.

Content and structure are still vitally important, but with well segmented (chunked) content and a design that supports scanning, I have finally found some research that will help reduce the need to “get it above the fold”.

20
Apr

The Age of User Experience

Been a long time between posts. I suppose that’s what happens when you have 2 kids birthdays, renovation plans and project crunch time! But, I’m back - for now!

I attended a session run by Shane Morris at Microsoft on Wednesday titled “The Age of User Experience“.

The first half of the presentation was a good session by Shane and Stamford Interactive. Concise, to the point and engaging. Very well done.

The second half was a shameless plug of the Expression Suite and a demonstration of Expression Web and Blend. From what I gathered, Microsoft are trying to convince the interface/interaction designers that they can use products like Expression Web and Blend as a replacement from traditional documentation. I like the thinking but can’t get past the fact that designers generally don’t know or care about XML, (X)HTML, CSS, Data Binding or scripting. Further, although Expression Web apparently produces standards based code, the demonstration I saw showed me that without knowledge of CSS we will end up replacing tag soup with class soup. Every style was applied as a class, there was no mention of semantics or document structure.

I won’t go into details as I don’t want to flame anyone but the Expression Web demonstration was terrible. Shane did pull it together for the Blend demo and while I liked and understood it all , I think I was in the minority as most of the attendees didn’t have the development background that I have.

Although I won a copy of Expression Web for asking the best question (along the lines of my points above), I think the best point was made by another attendee who worried that giving designers the power to become ‘micro coders’ is very dangerous. If you know a little bit about a subject, you are likely to do a bad job. Designers hat the fact that everyone thinks they are a design expert. Imagine the effect of making everyone an HTML/CSS expert. I can picture the IT team taking over the files created by the designers and throwing their arms up at the state of the code produced by the WYSIWYG Expression Web interface.

Communication between designers and developers is the key to success here, not trying to make designers developers and vice versa. I’d love to see Microsoft tackling the documentation issue and building innovative tools that supported stronger inter-team communication, rather than trying to play catch up with Adobe. How about some sort of tool that would allow us to provide better design documentation. Could it plug into VSTS? Have tabs for screenshot, interactions, exceptions/errors, etc etc… The key is supporting people’s current methods and providing tools to enhance the experience, rather than trying to make people do things they are not trained to do.

Shane drilled the point “Same data, differentiated experience”. I’d like to see “Same methods, differentiated development experience” come out of Microsoft.

05
Mar

A Criminal Web Page

MyHell

I think this page is more of a criminal web page than a web page about a criminal.

I get angry every time I go to MySpace. Thing is, I just don’t get it! I don’t understand how a site that breaks just about every researched, well understood and documented usability/user experience rule or principle can be one of the most popular and successful properties on the internet. It would have been OK in 1998 but it looks like that is where it is trapped and will stay forever as long as people keep using it like they do!

I ‘get’ user generated. I heart user generated. I think user generated is what the internet is all about. But, I don’t get MySpace!

The page in question, as I’m sure you’ve gathered, was created by the Arkansas Police Department as an attempt to raise public awareness of a wanted armed robber. It seems like a good idea and I’m really impressed with the constabulary embracing the internet and being open to trying new things.

What pisses me off most is the fact that my entire office jumped up and came to my desk when my computer was hijacked by the Citizens on Patrol music that started playing on page load. Further, take a look at the page! Even the MySpace navigation has been made illegible by the greenback background. How can MySpace allow their own navigation style to be hijacked by the user?

So, I guess I really don’t see how the social attraction of MySpace can remain with such poor usability, usefulness, readability and desirability

At a time when my team is busy defining a user experience strategy, I have to ask myself, why do we bother?

01
Mar

Photoshop. Coming Soon to a Browser Near You.

Massive news today that Adobe are planning to release an online version of Photoshop within 6 months.

This is an enormous leap and highlights the potential that Ajax and Flash driven rich interfaces have to change the way we use computers.

One of the more interesting points is that Adobe plan to make this online Photoshop free for consumers. They expect to make revenue from advertising on the site, acknowledging that if it works for Google, then it can work for us. I have been a fan of picnik but I fear that when presented with a choice of online photo editor, the peeps will vote for the Photoshop brand.

Great to see Adobe coming out on the front foot with this one, instead of trying to protect their shrink wrapped products. I think it will prove successful. Microsoft - are you watching?

27
Feb

A Google Bashing We Go!

Peter Cashmore over at Mashable is convinced that Google are doing evil by embedding GOOG Video in the SERP’s.

I beg to differ. I think this is a classic example of the ‘tall poppy syndrome‘ and a case where Peter is only kicking up a fuss because it is Google.

Let’s break it down a little bit:

  • Google doesn’t appear to be skewing the organic results to inflate Google Video or YouTube content.
  • Google isn’t serving other people’s content directly on the SERP.
  • Google are merely providing a service that enhances the user experience by delivering its content on the SERP, thus removing the need to go to a new page or open a new tab.

Evil? No. This is merely a company trying alternate ways of serving its own content. Nothing evil in that.

Smart? Yes. By enhancing the user experience, Google are more likely to keep their users happy.

Bad for competitors? Can’t see how. As long as Google continues to fairly index all content then its competitors have as good a chance at a high SERP ranking as a Google owned property.

Good for consumers? Yes.

Nice one Google!

26
Feb

MyHome Launches - POORLY!

MyHome - PBL’s new giant killer website launched today and as far as I can see, it certainly won’t be a giant killer any time soon! I won’t be making it my home for real estate searches.

UI is less than inspiring, functionality is less than functional, many less properties than their competitors.

Not much different or right about it IMHO. I’m convinced that this is destined for failure in its current state. Early days, but I was hoping for something a bit more innovative and definitely something with a much better user experience, that would help people to make the decision to switch.

I am amazed that a company with the resources of PBL can get this so wrong. Surely PBL could have leveraged some of the talent at NineMSN who recently relaunched their site with great improvements to both functionality and user experience.

The site performs so badly and I had so many problems navigating and trying to get my head around the IA and navigation structure that I wonder how a ‘normal’ internet user would ever understand the conceptual model.

I think the teams over at Domain and REA can sleep easy tonight!

15
Feb

CSS Play - Interaction Ideas

 

CSS Play is an nice site, particularly if you are familiar with CSS. It demonstrates interactions built with CSS. This means that they are generally cross browser compliant, SEO friendly and light on bandwidth.

A few nice examples:




November 2008
M T W T F S S
« Jul    
 12
3456789
10111213141516
17181920212223
24252627282930

flickr Photos

  • Dr Superman
  • IMG_5110
  • IMG_5095
  • IMG_5106